Product Information

Lock Instructions

Locate the lock you have in the below images, and follow their corresponding instructions.

Heys BioCase Locks

Click to Play Video

To view an instructional video for Heys BioCase locks, click here.

Heys TSA Locks

1. The original combination is 0-0-0. To set your own combination, please follow these easy steps.
2. Pull up the shackle to open the lock.
3. Rotate the shackle 90° as shown above.
4. Press all the way down and hold.
5. Continue to turn another 90° as shown above. Set your own combination by turning the dials. When finished turn the shackle back to normal position (1). The setting is complete.

Heys Built-In TSA Locks

To set your own combination, please follow these easy steps:

1. Open the lock. (The original number is 0-0-0).
2. Press down the reset button with a tool until hear the "click" sound.
3. Set your combination by turning the dials (for example 8-8-8).
4. Pull the button leftward to the open position and let reset button to be back.
5. Now your personal combination is set down. Remember your personal combination by heart.

Heys Hardside Luggage Locks

This combination lock is set at the factory to open at 0-0-0. To set your own code:

1. Pull button (1) Iin the direction of the arrow and hold down until Step 2 has been completed.
2. Set number wheels (2) to the desired combination. note that there is considerable rotary resistance. Do not forget the combination you have set!
3. When you have finished setting up your combination for all three dials release button (1).

Heys ePac Backpacks Locks

The lock is set at the manufacturer to open at 0-0-0. You can keep it as your own combination, or set a new one by following these steps:

1. Press down and hold the code adjusting bar (1) as shown in the image. Do not release until Step 2 is complete.
2. Turn the dials to set your combination for all three dials. Please remember the combination you have set.
3. If renew the cipher code, please turn the cipher code gear in position which you set the cipher code before, and then reset accordingly to procedures (1) and (2).

Heys Softside Luggage Locks

The lock is set at the manufacturer to open at 0-0-0. You can keep it as your own combination, or set a new one by following these steps:

1. Push the button in the direction of the arrow and hold it, until completing Step 2.
2. Turn the dials to your desired personal combination.
3. Release the button and rotate the dials so that your three secret numbers can't be seen.

Heys Graphite Frame Luggage Locks

The lock is set at the manufacturer to open at 0-0-0. You can keep it as your own combination, or set a new one by following these steps:

1. Push the button in the direction of the arrow and hold it, until completing Step 2.
2. Turn the dials to your desired personal combination.
3. Release the button and rotate the dials so that your three secret numbers can't be seen.

Warranty

Heys USA is dedicated to providing quality products to enhance all of your travel experiences. The highest attention is given to construction and the durable components that we've built our reputation upon.

Heys USA does its best to make sure you'll be satisfied with every purchase. We have extended our warranty to include worldwide repair coverage for 7 years. As of July 4th, 2008, Heys USA products include our worldwide 7-year 'Better Life' Warranty. This is a limited warranty that conforms to the conditions detailed below. It is our objective that our products are free of defects in materials and workmanship; however in the unlikely event a defect should become apparent during the warranty period, Heys USA will repair your luggage at our expense.

The Heys USA Crown Edition is covered by the EXCLUSIVE Live Life™ Limited Lifetime Warranty. Live Life is designed to provide years of unrivaled protection and worry-free usage for an enhanced travel experience. Heys USA's Crown Edition have been built to rigorous manufacturing standards of quality and give you total confidence that your bag is supported by a comprehensive warranty against all defects in materials and workmanship for the life of the bag. In the unlikely event that a bag suffers from a defect, we will promptly repair it. Simply contact our Customer Service Department and send the bag to the approved location. If repair is impracticable or cannot be performed, we will replace the bag.

Our warranty is in place to resolve claims resulting from manufacturer defect and does not cover damage including but not limited to: abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers. This warranty is limited to the value of the product itself. Warranty periods vary from product to product. Please feel free to contact us with any questions you may have about your luggage. It is the consumer's responsibility to transport the bag to the authorized repair location, and to provide the original receipt along with the warranty card. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag postage pre-paid to the closest authorized repair location.

Register Your Luggage

Click below and complete the form to register your luggage with Heys USA.

Register Your Luggage

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